How Reviews impact new bookings

Whenever we search for accommodation, we read the reviews first. This is because reviews are the only way a customer can build trust in a particular hotel.

Reviews play a very crucial role in a hotel’s digital presence. One bad review can impact a new guest’s decision, and it can affect our business. Also having “ NO Reviews” for a property can have a negative impact as well.

What to do Now

• Always request your guests to write a review about your proprty or hospitality. But don’t force them to give a 5-star, because it’s up to the guest is they want to rate you.
• Always reply to reviews positively , whether they are low-rating reviews or positive ones.
• Also, don’t delay in responding to your guests, because a quick reply shows that you care